Simplifying Your Sephora Experience: From Purchase To Return

Sephora's return policy is generally straightforward, but it can get a bit confusing when dealing with purchases made at Kohl's. Depending on how you made your Sephora order, the process for returns or exchanges varies. However, Sephora aims to ensure you're not stuck with products you're not completely satisfied with, even allowing returns for reasons such as simply not liking a product after use. They do have some limitations, though. Sephora monitors return activity and may restrict returns or exchanges. Additionally, any Beauty Insider points earned through the purchase will be deducted upon return, which is standard for most retailer rewards programs.


Key points of Sephora's return policy

  1. You have a 30-day window from the purchase date to return new or lightly used products for a full refund or exchange to the original payment method.
  2. Returns made between 31 to 60 days after purchase qualify for online or in-store credit, depending on the method of return.

Sephora offers store credit that doesn't expire, providing ample time for its utilization. Some returns may require visiting a Sephora store, contingent on the purchase method. Regardless, proof of purchase is essential for any Sephora return.


Online returns to Sephora

  1. Purchases from Sephora or authorized third-party sellers are eligible for a full refund or exchange within 30 days with a receipt.
  2. Returns between 31 to 60 days qualify for in-store credit with a receipt, redeemable solely at Sephora stores.

To process an online return, simply visit a standalone Sephora store with the original packing slip and the credit or debit card used during the purchase.


Sephora In-Store Returns

Sephora Vancouver Canada


For in-store purchases, returning or exchanging merchandise must be done in person as these purchases cannot be returned by mail.

  1. Products bought at a Sephora store are refundable or exchangeable within 30 days with a valid receipt or gift receipt at any store location.
  2. Returns for in-store purchases made between 31 and 60 days after the original purchase date result in store credit. However, if you have a gift receipt, you'll receive Sephora store credit redeemable only at Sephora stores.


Buy Online, Pick Up Returns

If you used Sephora's Buy Online, Pick Up service, you have the option to retrieve your purchase in-store or curbside, but returns must be done in-store.

  1. Sephora Buy Online, Pick Up in-store (or curbside) purchases can be refunded or exchanged within 30 days with a receipt or gift receipt at any store location.
  2. Returns for these purchases made between 31 and 60 days after the original purchase date result in store credit. With a gift receipt, you'll receive Sephora store credit redeemable only at Sephora stores.

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Same-Day Delivery Returns

Despite the convenience of Sephora's Same-Day Delivery, returns or exchanges must be handled in-store, meaning you can't return items by mail.

  1. If you utilized Same-Day delivery and wish to return or exchange your order within 30 days of purchase, you'll be refunded in full.
  2. Returns made between 31 and 60 days after the purchase date result in in-store credit.


The Sephora Instacart, Shipt, and DoorDash Order Returns

Items delivered through Instacart, Shipt, or DoorDash cannot be returned via mail.

  1. If your beauty products were delivered by Instacart or Shipt and you opt to return or exchange them within 30 days, you'll receive a full refund.
  2. Returns for these deliveries made between 31 and 60 days after the purchase date result in in-store credit. Note that fees or tips paid to personal shoppers are not refundable.


Sephora at Kohls Returns


Wide View of Kohl's Shopping Mall with Sephora Entrance


Returning items purchased from a Sephora at Kohl's location is a straightforward process, as they can only be returned or exchanged at a Sephora at Kohl's store. It's an easy rule to remember, right? Regardless of whether you received your Sephora order in-store or online, the return process remains the same. However, the return policy differs slightly, necessitating the creation of two separate accounts:

  1. Returns for purchases made at Sephora at Kohl can only be processed in-store at Kohl within 60 days after picking up your order, provided you have a receipt for a full refund.
  2. If a Sephora Gift Card was used for payment, you'll receive credit for Sephora.


Sephora Inside JCPenney Returns

Unfortunately, Sephora Inside JCPenney stores began closing in September 2023 and continued shuttering through January 2023.


Sephora's Extended Holiday Return Policy

Ensuring holiday gifts can be returned is crucial for recipients, especially if their preferences aren't explicitly known. Recognizing this, Sephora extends its standard return policy during the holiday season to accommodate unwanted gifts. Last year, the extended return policy covered purchases made between Oct. 27 and Dec. 1. This extension grants customers until Jan. 31, to return or exchange items, applicable to both in-store and online orders. For purchases made after Dec. 2, the standard return policy guidelines apply. Return methods include in-store exchanges, Sephora merchandise credit for in-store returns, and online credit for returns processed through Sephora. It's important to note that merchandise credits are only redeemable at Sephora stores and not online, while online credits can be used solely on Sephora.

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Sephora Gift Returns

Need to return a Sephora gift received by mail? If you prefer not to refund the gift to the original purchaser, contact 1-877-SEPHORA (1-877-737-4672) before returning the item by mail to have the gift return credited to your account. You'll then receive an online store credit usable at Sephora.


When You Can't Make a Sephora Return

Sephora prohibits returns in the following scenarios:

  1. More than 60 days have passed since the purchase date.
  2. Items are returned outside the specified return window.
  3. Products are not in new or gently used condition.
  4. A Sephora packing slip or receipt is unavailable.
  5. Products were not purchased at Sephora (this may seem obvious, but it's worth noting).



Knowing how to navigate Sephora's return policy can ensure a smooth and hassle-free experience, whether you're returning an item purchased in-store, online, or through a third-party service. By familiarizing yourself with the specific guidelines for each type of purchase and understanding the timeframes and methods available for returns and exchanges, you can confidently handle any situation that arises. Remember to always keep your receipts or proof of purchase handy, and be aware of any exceptions or restrictions that may apply. With these tips in mind, you'll be well-equipped to make a Sephora return with ease, ensuring that you're always satisfied with your beauty purchases.


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