This 4-page laminated telephone etiquette quick reference learning guide is perfect for those that manage customer or train employees in the areas of customer service A series of telephone tips are accompanied by a series of alternative expressions that assist anyone in making their telephone conversations a better and more meaningful communications medium. Tips and suggestions for better telephone etiquette are detailed and outlined in a easy to read format Great job training aid or refresher for those that handle customer and prospect via the telephone Tips on better communications and suggestion for more effective selling via the phone. Make the telephone your friend with these simple but profoundly important telephone tools! "Smiling through the telephone" is the essential concept of this focused and helpful 4-page laminated Guide. A series of telephone tips are accompanied by a series of alternative expressions that assist anyone in making their telephone conversations a better and more meaningful communications medium. The telephone conversation. Great telephone introductions. Smile through the telephone. Polite conclusions.